Return & Refund Policy

At WonderlandCase, we strive to provide our valued customers with a seamless shopping experience. Our return and refund policy is easily accessible on our website. If you have any questions or concerns regarding our policy, please don't hesitate to contact us at wonderlandcaseshop@gmail.com.

Easy Returns at WonderlandCase
Thank you for shopping at WonderlandCase. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we will gladly accept returns under the following conditions:

Easy Return Process
Initiate Your Return:
Contact us at wonderlandcaseshop@gmail.com, let us know which item(s) you want to return, and provide a brief explanation for the return.

Receive Return Authorization:

  • Once your return request is submitted, we will review it and provide you with a return authorization and instructions on how to return the item(s).
  • Pack and Ship:
  • Pack the item(s) securely in the original packaging.
  • Ship the item(s) back to the address provided with the return authorization.

Return Eligibility:
Items must be in their original condition, unused, and with all tags attached.
Returns must be initiated within 30 days of the purchase date.


Refund Process:
Refunds will be issued to the original payment method used during the purchase.
Please allow up to 5-7 business days for the refund to be processed after we receive the returned item(s).


Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.


Non-Returnable Items:
Personalized or custom-made items.
Items marked as final sale.
Gift cards.


Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at wonderlandcaseshop@gmail.com within 7 days of receiving your order. We will work with you to arrange a return, replacement, or refund.

We Don't Accept:

  • Returns without prior authorization.
  • Returns after the specified return period.


We're Here to Help
If you have any questions or concerns about our return policy, feel free to reach out to our customer support team at wonderlandcase@gmail.com. We're here to assist you!

    Contact Us

    • We are available for assistance at wonderlandcaseshop@gmail.com.
    • Email: wonderlandcaseshop@gmail.com
    • Address: Hollywood Commercial Center, 610 Nathan Road, Room 1318-19, Mong Kok, Kowloon, Hong Kong SAR (Please note that this is not the return address. Contact us to obtain the correct return address to avoid any inconvenience.)
    • Telephone: +852 51356879

    Thank you for choosing WonderlandCase for your shopping needs!