Refund Policy

At WonderlandCase, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to seek a refund. Please review our refund policy below:

1. Eligibility for Refund:

  • Refunds are applicable within 30 days from the date of purchase.
  • Products must be unused, undamaged, and in their original packaging to be eligible for a refund.
  • Personalized or custom-made items are not eligible for refunds unless they arrive damaged or defective.

2. Refund Process:

  • To initiate a refund, please contact our customer service team at wonderlandcase@hotmail.com with your order details and reason for the refund request.
  • Once your request is received and approved, we will provide you with instructions on how to return the item(s).
  • Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
  • If approved, refunds will be processed to the original method of payment within [number] business days.

3. Non-Refundable Items:

  • Shipping fees, unless the return is due to our error or a defective product.
  • Gift cards are non-refundable.

4. Damaged or Defective Items:

  • In the unfortunate event that you receive a damaged or defective item, please contact us immediately.
  • We may request photographic evidence of the damage or defect for assessment purposes.
  • A replacement or refund will be provided for damaged or defective items, based on your preference.

5. Exceptions:

  • Clearance or sale items are not eligible for refunds unless they are damaged or defective upon arrival.

6. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at wonderlandcase@hotmail.com.

By making a purchase with WonderlandCase, you agree to abide by the terms outlined in this refund policy. We appreciate your trust in us and are committed to providing you with exceptional customer service.

Note: This refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.